ClubHub is free to all British Rowing affiliated clubs as one of the benefits of affiliation. Sport England funded the development and roll-out of the system, which was fantastic as these costs (which are significant) won’t have to be recouped from the rowing community.

The online transaction fees are 2% +20p per transaction, which is a competitive rate. This is lower than most clubs would pay through other similar systems and software available on the open market. Plus, clubs get the benefit of using a bespoke portal that has been designed for and tested by rowing clubs.

0.1% of a transaction made though GoCardless or Stripe goes to British Rowing to cover the ongoing costs of maintaining the portal for clubs.

There are no joining fees or monthly or annual fees for using ClubHub; it is a benefit to affiliated clubs. All clubs who use the portal get the same level of access and service. It is to each club to decide how much of the portal’s features they utilise.

Yes. If clubs want to carry on using their existing payment methods and providers, that’s fine. Clubs can use ClubHub as a standalone database to store and manage member details, without the integrated online payment facility.

ClubHub works best when all the integrated features are used, especially the financial reporting functionality but we recognise that some clubs may rather retain some of their existing processes.

Yes. ClubHub handles subscriptions. Your club can have as many membership types as required and these can be paid for via Go Cardless (Direct Debit/ Standing order) or Stripe (Credit/ Debit Card). You can also set it up so members can buy their British Rowing membership at the same time if you wish.

Yes.

Yes. There’s a single login page for both the British Rowing Membership Portal and ClubHub.

Yes. We recognise that not every club wants or needs every feature that ClubHub provides. For example, if you’re happy with the existing way you contact your members via email, you may choose not to use the integrated ClubHub email functionality.

However, we do encourage clubs at least to explore all the features that ClubHub provides, because we believe there are significant time savings and efficiencies for clubs that use it to its full capabilities.

Yes. There are three levels of access that clubs can assign to users:

1. Full access: This is for the following roles: Club Admin, Secretary, Membership Secretary and Treasurer
2. Boat registration: This is for the following roles: Captains and Boatman
3. Team Management: This for the following roles: Coaches and Team/Squad Co-ordinators

No. ClubHub does offer a fleet management function, where clubs can list all their boats and launches, including information such as size, type, manufacturer, name and Club ID, as well as being able to allocate to specific squads.

ClubHub offers a squad notification email solution but this does not include an availability function. As part of the next phase of development, we are looking to see if we can add existing external squad/crew systems to ClubHub.

Yes. You can access the site via mobile devices.

No.

No, but once you have passed the initial login page then you can customise the pages with your club’s logo.

There is a three stage process to signing up for a club membership.

• Stage 1: Applicants first create an account though the British Rowing sign-up page.
• Stage 2: They can then select the club they want to join, and this sends an email to the Club Administrator, as identified on the system.  At this stage, the applicant is shown as pending approval.
• Stage 3: The Club Administrator can then approve or not approve the membership application.

Yes. Payment will be made before the membership is approved by the Club Administrator. If the membership application is declined then the club will have to refund the payment.

There are currently 11 standard reports that are available through the ClubHub Portal that have been developed in consultation with the 18 pilot clubs. Should there be demand for other reports then we may look at adding these to the system.

If clubs don’t complete all their affiliation requirements i.e. submit a safety audit or have unpaid fees, they won’t have their access to ClubHub removed but their access to British Rowing Online Entry (BROE2) will be temporarily suspended.

If a club fails to respond to requests to complete the affiliation process then they will be disaffiliated and access to ClubHub will be removed.

The club can ask for its membership data to be downloaded and then subsequently deleted from ClubHub. This would be club membership data only and not British Rowing membership data and related information.

Yes. As with any software there are routine maintenance alongside system updates based on feedback from clubs and members. For any planned system downtime, users will be informed in advance.

A club can view and download all transactions to share with auditors.

Yes. British Rowing can raise an invoice against the membership numbers that are on ClubHub.

As with the current system, people can be members of more than one club.

Clubs can set up any number of membership types to facilitate people becoming a member of the club.

The data is owned by the relevant party, so in the case of club membership the data is owned by the club. This is made clear in the agreement clubs sign-up to when they join ClubHub.

JustGo (the developer) is responsible for the core platform and holds the liability. At club level, if there is a data breach, for example through poor security at the club, then the club would be liable for the breach.

Yes. British Rowing can see non-member data but access to club data is strictly limited and in line with our Privacy Policy.

British Rowing has access to a club’s membership data, but this is strictly controlled.

The Club Administrator has access to all of their club’s data and can give specific roles access to the relevant parts of the system.

The system developers have very limited access to data in order to support clubs and British Rowing. This is strictly controlled and audited.

Yes. British Rowing can provide templates so that existing club data can be transferred to the ClubHub Portal.

No.

British Rowing researched numerous online membership systems and selected six to bid for the contract. Three providers were selected to present to a group of British Rowing staff, from which the GoMembership system from JustGo (known as Azolve at the time) was selected. They were chosen as they offered us the most flexibility to customise the portal to best suit the needs of rowing clubs.