ClubHub help and support
To help you get set up on the British Rowing ClubHub Portal we’ve created a suite of support materials.
You’ll find below the basic set-up guides that will help all clubs to get started on the system. We’ll also share a set of enhanced guides with the clubs who register for full use of the ClubHub Portal.
Helpdesk
Finally, if you haven’t been able to find an answer to your question through any of the resources above, then you can access our helpdesk via the ClubHub Portal by clicking on the purple help button on the main menu. You can also email us at [email protected].
We have a team of dedicated staff who will be responding to queries during the hours of 10am to 4pm, Monday to Friday. Any enquiries outside of this time will be picked up as early as possible the following day.
How to Guides
Club Admin - How to Guides
All your essential tasks from setting up club memberships to issuing refunds.
- Club email
- Club finances
- How to add new members to your club
- How to assign and renew club membership
- How to assign club member roles
- How to create club memberships
- How to create teams
- How to update club details
- How to purchase Environmental Agency licences
- How to set up events
- How to update club credentials
- How to upload club documents
- How to view club member profiles
- How to view club reports
Frequently Asked Questions (FAQs)
We’ve created a detailed set of FAQs for the British Rowing ClubHub Portal, including questions asked by rowing clubs involved in the development of the new system.
You can read the full FAQs here.
If there is a question that you want answering, email us at [email protected] and, where relevant, we’ll add it to the FAQs to help other clubs also using the system.
